Legal, privacy & billing

Modulr Policies

This page explains how Modulr handles privacy, cookies, Premium billing, refunds, Founder’s Lifetime access, dashboard content safety, acceptable use, chargebacks, disputes and support. These policies support the Terms of Service and are especially important for Modulr Premium, Stripe billing, dashboard safety and service protection.

Effective from: 23 May 2026 Last updated: 1 June 2026 Includes Premium, Stripe and refund rules

Policy overview

These policies apply when you use Modulr’s Discord bot, website, dashboard, account login, Premium services, billing pages, support systems or future server slot features.

They are written for Modulr’s current launch plan and may be updated as Stripe checkout, Premium server slots, account billing pages, Customer Portal, extra add-ons and future dashboard modules are implemented.

These policies are intended to be clear and fair, but they are not a substitute for independent legal advice. Nothing in these policies removes statutory rights that cannot legally be removed.

Privacy Policy

Modulr collects and uses limited information needed to operate the bot, website, dashboard, support systems, Premium access and billing status. We aim to keep data collection focused on what is needed for functionality, security, billing, support and abuse prevention.

Modulr does not intend to sell personal data. Payment details such as full card numbers are handled by Stripe and should not be sent to Modulr support.

Data we may process

The exact information processed may depend on which Modulr features you use, which servers you manage, whether you buy Premium, and how your server is configured.

Discord account dataDiscord user ID, username, display name, avatar, OAuth identity and account links needed to log in and show dashboard access.

Discord server dataServer IDs, server names, icons, ownership/admin signals, permissions, channel IDs, role IDs and configuration needed to operate modules.

Dashboard settingsModule settings, saved forms, server configuration, Premium state, assigned server slots, audit actions and feature preferences.

Operational bot dataModeration actions, logging settings, ticket settings, warning settings, automation rules, status data and technical records needed for features to work.

Billing identifiersStripe customer IDs, subscription IDs, checkout session IDs, payment intent IDs, price IDs, refund references, dispute references and entitlement state.

Support informationMessages, screenshots, IDs, explanations and other details you provide when asking for help, reporting issues or requesting refunds.

Dashboard content safety scanning

Content entered into Modulr dashboard settings may be checked for safety, abuse prevention, restricted content detection, Terms enforcement and service protection. This may include configurable text such as welcome messages, leave messages, auto messages, custom embeds, ticket panels, ticket forms, application questions, polls, giveaways, level-up messages, moderation reason presets, announcement content and other dashboard-submitted content.

How we use information

To authenticate users through Discord OAuth and show the correct dashboard access.
To save, load and apply Discord server configuration.
To operate Modulr modules such as moderation, logging, tickets, welcome messages, progression, automations, applications, alerts and Premium features.
To manage Premium access, manual entitlements, Stripe entitlements, refunds, cancellations, disputes, chargebacks and server slot assignment.
To protect Modulr from abuse, fraud, spam, raids, harmful activity, unauthorised access and service disruption.
To investigate bugs, support tickets, billing issues, permission problems and configuration errors.
To comply with legal, accounting, tax, fraud prevention, payment processing and platform obligations where applicable.

Data retention and deletion

Configuration and operational data may be kept while a server uses Modulr or while the data is needed to provide features, support, security, audit history or abuse prevention.

Billing records and entitlement records may be retained for accounting, fraud prevention, dispute handling, chargeback defence, refund history, support records and Premium access history.

If you remove Modulr from a server or stop using the website, some records may remain for a reasonable period where needed for security, support, legal, billing or abuse-prevention purposes.

Cookie Policy

Modulr may use cookies or similar browser storage for essential website and dashboard functions. Blocking essential cookies may prevent login, dashboard pages or account features from working correctly.

Essential cookiesUsed for login sessions, OAuth security, dashboard access, authentication state and basic website operation.

Preference storageMay be used for interface preferences such as dashboard state, theme behaviour, reduced-motion settings or dismissed notices.

Security storageMay help protect sessions, detect unusual access, prevent abuse or reduce repeated verification prompts.

Analytics/marketingWill only be used if clearly disclosed or implemented later. Modulr should avoid unnecessary tracking by default.

Premium & Billing Policy

Modulr Premium is planned as one main Premium service with Monthly, Yearly, Lifetime and Founder’s Lifetime billing options. Premium is designed to unlock advanced configuration, higher limits, extra customisation, branding control and other enhanced features while keeping core server-safety features available.

Monthly PremiumPlanned at £2.99 per month. Renews monthly until cancelled.

Yearly PremiumPlanned at £24.99 per year. Renews yearly until cancelled.

Founder’s LifetimePlanned at £49.99 during the limited founder period after public release.

Lifetime PremiumPlanned at £69.99 after the founder offer ends, unless changed before launch.

Premium may include one Premium server slot by default. Extra server slots may be sold later as add-ons and may have their own billing terms, limits and cancellation rules.

Premium access and entitlement status

Modulr may track Premium access using an entitlement system. This helps distinguish between manually granted Premium access and paid Premium access purchased through Modulr billing.

Manual PremiumMay be granted by Modulr staff for staff access, trusted testing, giveaways, compensation, support corrections, creator perks, friends or limited trials. Manual Premium may be extended, changed or revoked by Modulr where appropriate.

Paid PremiumPurchased Premium is linked to the billing status of the purchase or subscription. Access may update when a subscription renews, is cancelled, expires, fails payment, is refunded, or is disputed.

Paid Premium will not normally be removed simply because a user cancels future renewal. In most cases, access continues until the end of the current paid billing period. Modulr may remove or adjust access earlier where there is a refund, chargeback, payment dispute, fraud concern, Terms breach, support correction, account issue or other valid reason.

Refund & Cancellation Policy

Modulr Premium is a digital service that may start immediately after payment. At checkout, users may be asked to confirm that they want Premium access to begin immediately and acknowledge that this may affect their standard cancellation rights once Premium access has been activated, except where required by law.

Payments already made are generally non-refundable once Premium access has been activated. However, Modulr aims to handle genuine issues fairly and may offer refunds in specific cases.

Subscription cancellationMonthly and yearly subscriptions can be cancelled to stop future renewals. Access usually continues until the current paid period ends.

Duplicate paymentIf a duplicate payment occurs, Modulr may refund the duplicate where the issue can be verified.

Failed access deliveryIf Premium access is not delivered after a valid payment, Modulr may fix the issue, extend access or refund where appropriate.

Technical issuesSerious technical issues that prevent meaningful use of purchased Premium features may be reviewed by support.

Modulr may review refund requests from relatively new users who contact support within 48 hours of purchase or renewal, where the request appears genuine and the user has not made meaningful use of Premium features. This is not a guaranteed refund window and may be refused where there is evidence of abuse, repeated refund requests, chargeback misuse, Terms breaches, or short-term Premium use before requesting a refund.

Refund limits and repeat requests

Modulr may decline repeat refund requests if the same user, Discord account, payment method, or related account has already received a refund within the last 30 days.

This rule is intended to prevent refund misuse and repeated purchase/refund behaviour. It does not apply to duplicate charges, billing errors, cases where Modulr Premium cannot be provided due to an issue on our side, or any refund that is required by law.

Nothing in this Refund Policy affects your statutory rights.

Founder’s Lifetime Offer Policy

The Founder’s Lifetime Offer is intended as a limited early supporter offer for the first 30 days after Modulr’s public release, unless extended, paused or reintroduced at Modulr’s discretion.

Founder’s Lifetime Premium grants Lifetime Modulr Premium access for the lifetime of the Modulr service. “Lifetime” means the lifetime of the Modulr service, not the lifetime of the customer, Discord account, Discord server, company, payment provider, third-party platform or any future separate product.

Founder’s Lifetime does not automatically include every future paid add-on, extra server slot, enterprise feature, optional expansion, third-party cost, custom service, or separate product unless Modulr specifically states otherwise.

If Modulr is permanently discontinued, shut down, replaced, or materially changed in the future, lifetime access may end with the service.

Acceptable Use Policy

Users and servers must not use Modulr for abuse, illegal activity, harassment, malware, spam, raids, evasion, harmful automation, unauthorised access, fraudulent billing activity or attempts to disrupt the service.

Prohibited activity includes:

Using Modulr to support scams, phishing, malware, stolen accounts, stolen goods, fraud or illegal activity.
Using Modulr for harassment, threats, doxxing, hate, exploitation, raids, spam or harmful community behaviour.
Attempting to bypass dashboard permissions, Premium checks, billing checks, API limits, security protections or service restrictions.
Using Modulr in servers that present high abuse, exploitation, fraud, illegal-content, payment-risk or platform-risk concerns.
Interfering with Modulr’s website, bot, dashboard, database, APIs, hosting, Stripe integration or support systems.

Modulr is not intended for servers that are primarily focused on pornographic, sexually explicit, NSFW, exploitative, illegal, malicious, fraudulent, abusive or high-risk content or activity.

Modulr may restrict, flag, review or refuse service to servers where available server information, dashboard-submitted content or other relevant signals indicate that the server is unsuitable for Modulr.

Chargeback & Dispute Policy

If a payment is disputed, charged back, reversed, refunded, flagged as fraudulent or reported as unauthorised, Modulr may suspend or revoke the related Stripe Premium entitlement while the issue is reviewed.

Users should contact Modulr support before opening a chargeback where possible. Chargebacks may result in revoked Premium access, disabled server slots, restricted billing access, account limitations, server restrictions or blacklist action, especially where fraud or abuse is suspected.

Where a chargeback or dispute is resolved in Modulr’s favour, access may be restored if appropriate. Where a payment is refunded, reversed or lost through a dispute, the related Premium entitlement may be ended.

Contact & Support

For privacy questions, support, Premium access problems, refund requests, billing issues, chargebacks, disputes, server slot problems or policy questions, contact Modulr through the official support server or the support contact method shown on the website.

When contacting support about billing, include your Discord user ID, the server involved if relevant, the plan purchased, the approximate payment date and a short explanation of the issue. Do not send full card details.

For refund requests, include whether the request relates to an accidental purchase, duplicate payment, forgotten renewal, failed access delivery, technical issue, early refund review request or another reason.